Return Policy

Items that are unworn, unused, unwashed, unaltered, undamaged and retaining the original tags are eligible for return within 3 days from the date of delivery. All refunds happen via Bank Transfer or UPI which can take upto 15 working days post receiving the product at our warehouse. 

Incase of a defect in the product, we would require clear parcel opening videos or pictures.

Please Note: 

• We do not accept returns on SALE products 

Exchange Policy

We do not accept Exchange on SALE Products.

We always try our best to make sure that you love our product as much as we loved making it for you.

However, we'd be happy to exchange any item that is unworn, unused, unwashed, unaltered, undamaged and retaining the original tags, within 7 days from the date of delivery, for a different size. 

Reverse pickups are either arranged by us or customer will have to ship the parcel to us at the following address:

Name: Qwa Ventures Pvt. Ltd.

Address: W-13 Okhla Industrial Area, Phase - 2
New Delhi - 110020

Number: +91 9818666806

Once we receive it, it will undergo a thorough quality inspection and if it passes through, we will process your request.

Item is eligible for an exchange request only once.

Cancellation Policy

No cancellations will be accepted after 24 hours of the order being placed.

Change in Size/Delivery Address/Phone Number

If you’d like to make changes to existing details in the order such as your size, delivery address or phone number, please reach us at hello@melova.com with the subject “Order Number + Revised information”. We will facilitate the same if it hasn't been shipped.

You can email us on hello@melova.com or WhatsApp us for any additional queries.